diff --git a/apps/api/src/controllers/ticket.ts b/apps/api/src/controllers/ticket.ts
index 4cb205f92..f1aeff869 100644
--- a/apps/api/src/controllers/ticket.ts
+++ b/apps/api/src/controllers/ticket.ts
@@ -153,7 +153,7 @@ export function ticketRoutes(fastify: FastifyInstance) {
 
       if (token) {
         const tickets = await prisma.ticket.findMany({
-          where: { isComplete: false },
+          where: { isComplete: false, hidden: false },
           include: {
             client: {
               select: { id: true, name: true, number: true },
@@ -187,7 +187,7 @@ export function ticketRoutes(fastify: FastifyInstance) {
         const user = await checkSession(bearer);
 
         const tickets = await prisma.ticket.findMany({
-          where: { isComplete: false, userId: user!.id },
+          where: { isComplete: false, userId: user!.id, hidden: false },
           include: {
             client: {
               select: { id: true, name: true, number: true },
@@ -219,7 +219,7 @@ export function ticketRoutes(fastify: FastifyInstance) {
 
       if (token) {
         const tickets = await prisma.ticket.findMany({
-          where: { isComplete: true },
+          where: { isComplete: true, hidden: false },
           include: {
             client: {
               select: { id: true, name: true, number: true },
@@ -254,6 +254,7 @@ export function ticketRoutes(fastify: FastifyInstance) {
           where: {
             isComplete: false,
             assignedTo: null,
+            hidden: false,
           },
         });
 
@@ -430,6 +431,34 @@ export function ticketRoutes(fastify: FastifyInstance) {
           });
         }
       }
+
+      reply.send({
+        success: true,
+      });
+    }
+  );
+
+  // Hide a ticket
+  fastify.put(
+    "/api/v1/ticket/status/hide",
+
+    async (request: FastifyRequest, reply: FastifyReply) => {
+      const { hidden, id }: any = request.body;
+
+      await prisma.ticket
+        .update({
+          where: { id: id },
+          data: {
+            hidden: hidden,
+          },
+        })
+        .then(async (ticket) => {
+          // await sendTicketStatus(ticket);
+        });
+
+      reply.send({
+        success: true,
+      });
     }
   );
 
diff --git a/apps/api/src/prisma/migrations/20231125221631_hidden/migration.sql b/apps/api/src/prisma/migrations/20231125221631_hidden/migration.sql
new file mode 100644
index 000000000..e55b74cb5
--- /dev/null
+++ b/apps/api/src/prisma/migrations/20231125221631_hidden/migration.sql
@@ -0,0 +1,2 @@
+-- AlterTable
+ALTER TABLE "Ticket" ADD COLUMN     "hidden" BOOLEAN NOT NULL DEFAULT false;
diff --git a/apps/api/src/prisma/schema.prisma b/apps/api/src/prisma/schema.prisma
index dfbd68da1..fa54db79e 100644
--- a/apps/api/src/prisma/schema.prisma
+++ b/apps/api/src/prisma/schema.prisma
@@ -106,6 +106,7 @@ model Ticket {
   Number     Int          @default(autoincrement())
   status     TicketStatus @default(needs_support)
   type       TicketType   @default(support)
+  hidden     Boolean      @default(false)
 
   TicketFile   TicketFile[]
   Comment      Comment[]
diff --git a/apps/client/package.json b/apps/client/package.json
index 11ad3bb07..8a6fcddc0 100644
--- a/apps/client/package.json
+++ b/apps/client/package.json
@@ -45,6 +45,7 @@
     "next-themes": "^0.0.15",
     "next-translate": "^1.3.4",
     "nodemailer": "^6.7.2",
+    "posthog-js": "^1.93.2",
     "prosemirror-model": "^1.18.1",
     "pug": "^3.0.2",
     "react": "18.2.0",
diff --git a/apps/client/pages/tickets/[id].tsx b/apps/client/pages/tickets/[id].tsx
index f8f30159f..51fc33ab7 100644
--- a/apps/client/pages/tickets/[id].tsx
+++ b/apps/client/pages/tickets/[id].tsx
@@ -7,7 +7,6 @@ import {
   ChevronUpDownIcon,
   LockClosedIcon,
   LockOpenIcon,
-  PencilIcon,
 } from "@heroicons/react/20/solid";
 import { Link, RichTextEditor } from "@mantine/tiptap";
 import Highlight from "@tiptap/extension-highlight";
@@ -23,6 +22,7 @@ import renderHTML from "react-render-html";
 import SubScript from "@tiptap/extension-subscript";
 import Superscript from "@tiptap/extension-superscript";
 import { getCookie } from "cookies-next";
+import { useUser } from "../../store/session";
 
 function classNames(...classes: any) {
   return classes.filter(Boolean).join(" ");
@@ -33,6 +33,10 @@ export default function Ticket() {
 
   const token = getCookie("session");
 
+  const { user } = useUser();
+
+  console.log(user);
+
   const fetchTicketById = async () => {
     const id = router.query.id;
     const res = await fetch(
@@ -113,9 +117,9 @@ export default function Ticket() {
 
   async function updateStatus() {
     await fetch(
-      `${process.env.NEXT_PUBLIC_API_URL}/api/v1/ticket/update-status`,
+      `${process.env.NEXT_PUBLIC_API_URL}/api/v1/ticket/status/update`,
       {
-        method: "POST",
+        method: "PUT",
         headers: {
           "Content-Type": "application/json",
           Authorization: `Bearer ${token}`,
@@ -129,6 +133,26 @@ export default function Ticket() {
       .then((res) => res.json())
       .then(() => refetch());
   }
+
+  async function hide(hidden) {
+    await fetch(
+      `${process.env.NEXT_PUBLIC_API_URL}/api/v1/ticket/status/hide`,
+      {
+        method: "PUT",
+        headers: {
+          "Content-Type": "application/json",
+          Authorization: `Bearer ${token}`,
+        },
+        body: JSON.stringify({
+          hidden,
+          id,
+        }),
+      }
+    )
+      .then((res) => res.json())
+      .then(() => refetch());
+  }
+
   async function addComment() {
     await fetch(`${process.env.NEXT_PUBLIC_API_URL}/api/v1/ticket/comment`, {
       method: "POST",
@@ -303,16 +327,23 @@ export default function Ticket() {
                           </p>
                         </div>
                         <div className="mt-4 flex space-x-3 md:mt-0">
+                          {user.isAdmin && (
+                            <button
+                              type="button"
+                              onClick={() => hide(!data.ticket.hidden)}
+                              className="inline-flex justify-center items-center gap-x-1.5 rounded-md bg-white px-5 py-2 text-sm font-semibold text-gray-900 shadow-sm ring-1 ring-inset ring-gray-300 hover:bg-gray-50"
+                            >
+                              {data.ticket.hidden
+                                ? "Show Global"
+                                : "Hide Ticket"}
+                            </button>
+                          )}
                           {!edit ? (
                             <button
                               type="button"
                               onClick={() => setEdit(true)}
-                              className="inline-flex justify-center gap-x-1.5 rounded-md bg-white px-3 py-2 text-sm font-semibold text-gray-900 shadow-sm ring-1 ring-inset ring-gray-300 hover:bg-gray-50"
+                              className="inline-flex justify-center items-center gap-x-1.5 rounded-md bg-white px-5 py-2 text-sm font-semibold text-gray-900 shadow-sm ring-1 ring-inset ring-gray-300 hover:bg-gray-50"
                             >
-                              <PencilIcon
-                                className="-ml-0.5 h-5 w-5 text-gray-400"
-                                aria-hidden="true"
-                              />
                               Edit
                             </button>
                           ) : (
@@ -322,12 +353,8 @@ export default function Ticket() {
                                 update();
                                 setEdit(false);
                               }}
-                              className="inline-flex justify-center gap-x-1.5 rounded-md bg-white px-3 py-2 text-sm font-semibold text-gray-900 shadow-sm ring-1 ring-inset ring-gray-300 hover:bg-gray-50"
+                              className="inline-flex justify-center gap-x-1.5 rounded-md bg-white px-5 py-2 text-sm font-semibold text-gray-900 shadow-sm ring-1 ring-inset ring-gray-300 hover:bg-gray-50"
                             >
-                              <CheckIcon
-                                className="-ml-0.5 h-5 w-5 text-gray-400"
-                                aria-hidden="true"
-                              />
                               Save
                             </button>
                           )}
@@ -766,9 +793,7 @@ export default function Ticket() {
                                           className="-ml-0.5 h-5 w-5 text-red-500"
                                           aria-hidden="true"
                                         />
-                                        <span className="pt-1">
-                                          Re-Open issue
-                                        </span>
+                                        <span className="">Re-Open issue</span>
                                       </button>
                                     ) : (
                                       <button
diff --git a/apps/client/store/session.js b/apps/client/store/session.js
index 18f8b6cbc..ec72fe1b1 100644
--- a/apps/client/store/session.js
+++ b/apps/client/store/session.js
@@ -1,52 +1,56 @@
 // UserContext.js
-import { getCookie } from 'cookies-next';
-import { useRouter } from 'next/router';
-import { createContext, useContext, useEffect, useState } from 'react';
+import { getCookie } from "cookies-next";
+import { useRouter } from "next/router";
+import posthog from "posthog-js";
+import { PostHogProvider } from "posthog-js/react";
+import { createContext, useContext, useEffect, useState } from "react";
 
 const UserContext = createContext();
 
+posthog.init(process.env.NEXT_PUBLIC_POSTHOG);
+
 export const SessionProvider = ({ children }) => {
   const router = useRouter();
   const [user, setUser] = useState(null);
   const [loading, setLoading] = useState(true);
 
   const fetchUserProfile = async () => {
-    const token = getCookie('session');
+    const token = getCookie("session");
     try {
       await fetch(`${process.env.NEXT_PUBLIC_API_URL}/api/v1/auth/profile`, {
-        method: 'GET',
+        method: "GET",
         headers: {
-          'Content-Type': 'application/json',
-          'Authorization': `Bearer ${token}`
-        }
-      }).then(res => res.json())
+          "Content-Type": "application/json",
+          Authorization: `Bearer ${token}`,
+        },
+      })
+        .then((res) => res.json())
         .then((res) => {
-          if(res.user){
-            setUser(res.user)
+          if (res.user) {
+            setUser(res.user);
             setLoading(false);
           } else {
-              console.error('Failed to fetch user profile');
-              router.push('/auth/login');
+            console.error("Failed to fetch user profile");
+            router.push("/auth/login");
           }
-        })
+        });
     } catch (error) {
       // Handle fetch errors if necessary
-      console.error('Error fetching user profile:', error);
-      router.push('/auth/login');
-      
+      console.error("Error fetching user profile:", error);
+      router.push("/auth/login");
     } finally {
       setLoading(false);
     }
   };
 
   useEffect(() => {
-    console.log('fetching user profile');
+    console.log("fetching user profile");
     fetchUserProfile();
   }, []);
 
   return (
     <UserContext.Provider value={{ user, setUser, loading }}>
-      {children}
+      <PostHogProvider client={posthog}>{children}</PostHogProvider>
     </UserContext.Provider>
   );
 };
@@ -54,7 +58,7 @@ export const SessionProvider = ({ children }) => {
 export const useUser = () => {
   const context = useContext(UserContext);
   if (!context) {
-    throw new Error('useUser must be used within a UserProvider');
+    throw new Error("useUser must be used within a UserProvider");
   }
   return context;
 };
diff --git a/ecosystem.config.js b/ecosystem.config.js
index 6bb8fb8c2..1e9138ae7 100644
--- a/ecosystem.config.js
+++ b/ecosystem.config.js
@@ -26,7 +26,6 @@ module.exports = {
       restart_delay: 3000,
       env: {
         NODE_ENV: "production",
-        PORT: process.env.API_PORT,
         DB_USERNAME: process.env.DB_USERNAME,
         DB_PASSWORD: process.env.DB_PASSWORD,
         DB_HOST: process.env.DB_HOST,
diff --git a/yarn.lock b/yarn.lock
index 7f79e6e61..b122a293b 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -3210,6 +3210,11 @@ fastq@^1.6.0, fastq@^1.6.1:
   dependencies:
     reusify "^1.0.4"
 
+fflate@^0.4.1:
+  version "0.4.8"
+  resolved "https://registry.yarnpkg.com/fflate/-/fflate-0.4.8.tgz#f90b82aefbd8ac174213abb338bd7ef848f0f5ae"
+  integrity sha512-FJqqoDBR00Mdj9ppamLa/Y7vxm+PRmNWA67N846RvsoYVMKB4q3y/de5PA7gUmRMYK/8CMz2GDZQmCRN1wBcWA==
+
 filesac@^13.0.0:
   version "13.0.0"
   resolved "https://registry.yarnpkg.com/filesac/-/filesac-13.0.0.tgz#fdee2f7c477320ae99f2a5fde8f47ce7ba94b0aa"
@@ -5222,6 +5227,13 @@ postcss@8.4.31, postcss@^8.4.23, postcss@^8.4.5:
     picocolors "^1.0.0"
     source-map-js "^1.0.2"
 
+posthog-js@^1.93.2:
+  version "1.93.2"
+  resolved "https://registry.yarnpkg.com/posthog-js/-/posthog-js-1.93.2.tgz#f3ab11983c558ad36966b552bb4ad98526cdcff6"
+  integrity sha512-0e2kqlb4kB1/Q9poLFlMF+SUrW+DCzNBHTJuUKl177euE4LChkJipSjy2vpq98qtJ2K3Hxw7ylHf2C+dZCx4RA==
+  dependencies:
+    fflate "^0.4.1"
+
 posthog-node@^3.1.3:
   version "3.1.3"
   resolved "https://registry.yarnpkg.com/posthog-node/-/posthog-node-3.1.3.tgz#9c5c3dbe3360a5983a81fea2e093e5a7cdde6219"