Support doesn't respond

[GKid94]

The in app support doesn't respond to issues and suggestions

[csandlin1]

We apologize, quarantining has us stretched very thinly. We have two reports in the past 30 days. We're working on an issue right now where we aren't getting Instabug feedback if DNS is turned on, though, so if you've sent more, we might not have gotten them.

Your viber issue is being worked on, but we can't replicate anything bad on TikTok. We're addressing some major crashes with Android 10 at the moment, which have taken most of our focus in this app.

[GKid94]

We apologize, quarantining has us stretched very thinly. We have two reports in the past 30 days. We're working on an issue right now where we aren't getting Instabug feedback if DNS is turned on, though, so if you've sent more, we might not have gotten them.

Your viber issue is being worked on, but we can't replicate anything bad on TikTok. We're addressing some major crashes with Android 10 at the moment, which have taken most of our focus in this app.

Ok but can you speed up the process a little because the app and the VPN often get bugged (the app doesn't show some enabled options, VPN makes connection issues in apps and often won't turn off), and the apps start to show ads again after a while, and there are a lot of feature requests in the app

[csandlin1]

Just let us know when that happens and we'll investigate. We may need to send you custom builds for testing if that's alright with you.

[GKid94]

Ok

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On Wed, Jun 24, 2020 at 5:09 PM Christian Sandlin ***@***.***> wrote: Just let us know when that happens and we'll investigate. We may need to send you custom builds for testing if that's alright with you. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <https://github.com/SEVENNetworks/AdClear/issues/110#issuecomment-648880438>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEPDLPSHI6CBRLFKLI7RQNTRYIJLBANCNFSM4OBLKWCA> .

[GKid94]

Can you also add the email contact address in the app

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On Wed, Jun 24, 2020 at 5:09 PM Christian Sandlin ***@***.***> wrote: Just let us know when that happens and we'll investigate. We may need to send you custom builds for testing if that's alright with you. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <https://github.com/SEVENNetworks/AdClear/issues/110#issuecomment-648880438>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEPDLPSHI6CBRLFKLI7RQNTRYIJLBANCNFSM4OBLKWCA> .

[csandlin1]

Instabug through the app would still be the best way to contact us.

[GKid94]

Ok but can you make both options, the instabug and email

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On Wed, Jun 24, 2020 at 5:25 PM Christian Sandlin ***@***.***> wrote: Instabug through the app would still be the best way to contact us. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <https://github.com/SEVENNetworks/AdClear/issues/110#issuecomment-648890195>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEPDLPS54RDTZ6V26JN66NTRYILHZANCNFSM4OBLKWCA> .

[csandlin1]

We used to have an email address there but we removed it because we usually don't get enough information to investigate issues, so we moved solely to Instabug and feel we provide better service there.

[GKid94]

Ok but the Instabug support is buggy and they don't respond to issues, you're much faster in responding than them

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On Wed, Jun 24, 2020 at 5:55 PM Christian Sandlin ***@***.***> wrote: We used to have an email address there but we removed it because we usually don't get enough information to investigate issues, so we moved solely to Instabug and feel we provide better service there. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <https://github.com/SEVENNetworks/AdClear/issues/110#issuecomment-648907802>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEPDLPQT6R3GBKDYS3UQPT3RYIOYRANCNFSM4OBLKWCA> .