diff --git a/uniticket/uni_ticket/models.py b/uniticket/uni_ticket/models.py
index b60ce287..24c4a104 100644
--- a/uniticket/uni_ticket/models.py
+++ b/uniticket/uni_ticket/models.py
@@ -1330,22 +1330,29 @@ class Meta:
         verbose_name_plural = _("Competenza Ticket")
 
     @staticmethod
-    def get_ticket_per_structure(structure, follow_check=True):
+    def get_ticket_per_structure(structure, follow_check=True, only_open_tickets=False):
         """ """
         q_base = Q(office__organizational_structure=structure,
                    office__is_active=True)
         q_follow = Q(follow=True) if follow_check else Q()
+        q_only_open = Q(ticket__is_closed=False) if only_open_tickets else Q()
         ticket_assignments = TicketAssignment.objects.filter(
             q_base,
-            q_follow
+            q_follow,
+            q_only_open
         ).values_list("ticket__code", flat=True)
         return set(ticket_assignments)
 
     @staticmethod
-    def get_ticket_in_office_list(office_list, follow_check=True):
+    def get_ticket_in_office_list(office_list,
+                                  follow_check=True,
+                                  only_open_tickets=False):
         """ """
+        q_only_open = Q(ticket__is_closed=False) if only_open_tickets else Q()
         ticket_assignments = TicketAssignment.objects.filter(
-            office__in=office_list, office__is_active=True
+            q_only_open,
+            office__in=office_list,
+            office__is_active=True
         ).values("ticket__code", "follow")
         ticket_set = set()
         for assignment in ticket_assignments:
diff --git a/uniticket/uni_ticket/utils.py b/uniticket/uni_ticket/utils.py
index f38b1566..5141e87e 100644
--- a/uniticket/uni_ticket/utils.py
+++ b/uniticket/uni_ticket/utils.py
@@ -261,21 +261,24 @@ def format_slugged_name(field_name, capitalize=True):
     return f
 
 
-def visible_tickets_to_user(user, structure, office_employee):
+def visible_tickets_to_user(user,
+                            structure,
+                            office_employee,
+                            only_open_tickets=False):
     """
     Returns a list of tickets that are visible to user
     """
     model = apps.get_model("uni_ticket", "TicketAssignment")
-    # default_office = office_employee.filter(office__is_default=True).first()
-    # if default_office:
     if user_is_in_default_office(user, structure):
-        tickets = model.get_ticket_per_structure(structure)
+        tickets = model.get_ticket_per_structure(structure=structure,
+                                                 only_open_tickets=only_open_tickets)
         return tickets
     offices = []
     for oe in office_employee:
         if oe.office not in offices:
             offices.append(oe.office)
-    tickets = model.get_ticket_in_office_list(offices)
+    tickets = model.get_ticket_in_office_list(offices_list=offices,
+                                              only_open_tickets=only_open_tickets)
     return tickets
 
 
diff --git a/uniticket/uni_ticket/views/generic.py b/uniticket/uni_ticket/views/generic.py
index e4037112..5575103d 100644
--- a/uniticket/uni_ticket/views/generic.py
+++ b/uniticket/uni_ticket/views/generic.py
@@ -328,7 +328,8 @@ def ticket_messages(request, structure_slug=None, structure=None, office_employe
     by_operator = False
     if user_type == "user":
         tickets = Ticket.objects.filter(
-            Q(created_by=request.user) | Q(compiled_by=request.user)
+            Q(created_by=request.user) | Q(compiled_by=request.user),
+            is_closed=False,
         ).values("code")
         # if user_type is 'user', retrieve messages leaved by a manager/operator
         # (linked to a structure)
@@ -336,12 +337,16 @@ def ticket_messages(request, structure_slug=None, structure=None, office_employe
     elif user_type == "operator":
         # if user is an operator, retrieve his tickets
         tickets = visible_tickets_to_user(
-            user=request.user, structure=structure, office_employee=office_employee
+            user=request.user,
+            structure=structure,
+            office_employee=office_employee,
+            only_open_tickets=True
         )
     else:
         # if user is a manager, get structure tickets
         ta = TicketAssignment
-        tickets = ta.get_ticket_per_structure(structure=structure)
+        tickets = ta.get_ticket_per_structure(structure=structure,
+                                              only_open_tickets=True)
 
     if by_operator:
         not_read = Count(