v1.5.1

• formset FileFields now are fully managed;
• timezone.now() to timezone.localtime() for a better logs reading

v1.5.0

Manager users now can:

• create (but not remove!) new managers in Organizational Structure Configuration area ("configuration" menu item);
• independently assign new operators to an office by selecting them from the list of all users.

v1.4.0

• manager can set categories date_start and date_end params;
• timedelta filter in datatable (last week and last month);
• user can reopen tickets closed by him.

v1.3.0

• ticket competence transfer now is based on office choice;
• CSV report export admin action;
• mail to operator if ticket is directly assigned by manager;
• protocol denied for anonymous users allowed requests;
• localization improved;
• bugfix.

v1.2.1

• fix bug in protocol email field;
• better management of protocol configurations in backend.

v1.2.0

• notification ticket behaviour improved;
• english localization.

v1.1.0

• manager can define a list of users to limit tickets opening;
• tickets/tasks status template improved;
• closing status (success, not resolved, ecc...);
• textarea-autosize.js refactor;
• default operator messages list on ticket closing;
• ArchiPRO protocol base integration;
• bugfixes.

v1.0.9

• double URL for opening new ticket: verbose (slugs) and compressed (static)

v1.0.8

• managers are assigned to each individual structure (no more staff users);
• docs updated.

v1.0.7

• improve cloning ticket function;
• update docs;
• add "copy ti clipboard" button to copy compiled ticket URL.