[Bug]: looking for documents seems buggy. Some documents are just grey

[Stephan-4711]

What happened?

Some documents don't show any tagging or sorting.
These documents are just grey color and seem endless scrolling down.
Looking in paperless ngx Website documents seem all fine

Steps to reproduce

Login,
Scroll through documents

Log output from the app

No response

Screenshots

Paperless-ng*x Version

Last main

Paperless-Mobile Version

3.1.1 55

Device

Pixel 6 pro

Operating System Version

Android 14

Device Locale

De

Selected Locale

German

Additional Context

No response

[astubenbord]

Hi, could you please provide the log output from when this occurs? You can find the log in Settings > App Logs

[Stephan-4711]

I didn't see anything related so I didn't post it.
paperless_mobile_logs_2023-11-03.log

[astubenbord]

Yeah, I already thought so, anyway thanks for providing.
The grey box is typically either a rendering issue (e.g. the component was given unbounded height), a dependency issue (like the repository for the tags not being found) or my best guess a null check, where e.g. a new tag was created server side which was assigned to a document, but the app does not know of this tag. I'll investigate, but it will most likely take until mid of next week.

[Stephan-4711]

Thanks

[astubenbord]

Hi, sorry for the long wait, but I'm really short on time at the moment. Did this occur when using the app and website at the same time? E.g. you created a new tag and assigned it to a document from the web client and then without restarting the app tried to search?

[roberteinhaus]

Hi Anton,

I have the same problem on one device. I am using the app on a Google Pixel 7 Pro without any issues, but get the mentioned grey boxes on a OnePlus 8 Pro.
Server version is 2.4.3 and app version is 3.2.1 for both devices.
I already tried deleting data and reinstalling the app on the OnePlus but without any success. So this should rule out your tag creation theory.

Let me know if I can help you in further investigating this issue.

[NachtigallersLehrling]

I just opened #455 which seems to be different from the screenshot, but also produces plenty of gray boxes, so it may be related.