[Bug]: Infinite Authenticating

[gitcodehab]

What happened?

Connecting via the Android app results in an infinite "Authententicating ..." message without timeout.

Steps to reproduce

Setup of Paperless-NGX

According to: https://github.com/paperless-ngx/paperless-ngx/blob/dev/docker/compose/docker-compose.portainer.yml

• redis:7
• postgres:16
• paperless-ngx:2.13.5

Paperless-Mobile (Android)

Correct credentials

• Download of the Android app from the Playstore
• Inserting the server address http://xxx.xxx.xxx.xxx:yyy
• Client Certificate: Configure Mutual TLS Authentication
• Continue
• Enter the correct credentials
• Sign-in

Result

• Now, the app loads infinitely.
• The back-button doesn't work anymore - only possible way is to force close the app.
• On the paperless-ngx webserver, there is no entry in the debug or info log.

Invalid credentials

See the previous paragraph but enter INCORRECT credentials.

Result

• Now, the app loads infinitely.
• The back-button doesn't work anymore - only possible way is to force close the app.
• On the paperless-ngx webserver, there is an entry in the debug or info log [INFO] [paperless.auth] Login failed for user "xyz" from private IP "xxx.xxx.xxx.xxx".

Log output from the app

12-21 19:10:38.141 16744 16765 I flutter : 2024-12-21 19:10:38.141	DEBUG   --- [      AuthenticationCubit] - login                    : Trying to log in xyz@xx***xx...
12-21 19:10:38.150 16744 16765 I flutter : 2024-12-21 19:10:38.141	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Adding new user xyz@xx***xx..
12-21 19:10:38.151 16744 16765 I flutter : 2024-12-21 19:10:38.142	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Fetching bearer token from the server...



Stopped the recording after 5min - nothing else was shown (looked like this for Admin and non-Admin users)

Screenshots

Paperless-ng*x Version

2.13.5

Paperless-Mobile Version

3.2.1

Device

Google Pixel 7 and Google Pixel 8

Operating System Version

Android 15

Device Locale

German

Selected Locale

None

Additional Context

• Paperless is running flawless via the web-application.
• No reverse-proxy
• There is no timeout in the app (see [Bug]: Unable to login to Paperless Mobile (only) ! #391 )
• Tested on multiple phones as well as a tablet (Android 14 & 15 with latest updates)
• Tested with Admin and non-Admin users

[ChrisX1809]

Same here.
Got the message PaperlessUnauthorizedException. Could nothing find, that occurs to the error. Ios app is functionable.

[peteh]

Same here

Paperless-ngx 2.13.5

It works when using ip+port directly on http

It runs endlessly on reverse proxy with nginx and https