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Person credential issuance freezes at "just a moment" loading screen #2331

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knguyenBC opened this issue Jan 6, 2025 · 0 comments
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bug Something isn't working

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@knguyenBC
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knguyenBC commented Jan 6, 2025

Description of problem

A few people have reported issues getting their Person credential over the holidays. They have reported the following:

  • Downloading and setting up the app
  • Tapping "Get a Person credential"
  • Taping "Start the process"
  • Being navigated to the "Just a moment" loading screen
  • The loading screen spinning endlessly (1 user reported waiting for an hour) or the screen automatically navigating them to home

Note:

  • Impacted users seem to be iOS users as no reported android users
  • impacted users have tried reinstalling the app, updating their iOS and turning the phone on/off without successful results

Expected behavior

Steps to reproduce

Screenshots and/or log output

person.credential.loading.bug.mp4

Environment

  • Occurs on Android
  • Occurs on iOS

Build #: 1.0.21 (2112)

Android Device Model:

iOS Device Model:

  • iPhone 11
  • iPhone 16
  • iPhone 8

Workaround

Severity

  • High
  • Medium
  • Low
@knguyenBC knguyenBC added the bug Something isn't working label Jan 6, 2025
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