Emails body is breaking

[adam3278]

Hi,
I'm facing very weird issue. Freescout breaks some elements of incoming emails bodies. There is no issue in email itself, because I can open perfectly with roundcube or outlook. How to fix this? I can make some changes via modules, but what needs to be changed?

HTML elements breaking:

<div style="margin-bottom:3.75pt;"><h2 style="margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm;"><span style="font-size:13.5pt;font-family:Helvetica, 'sans-serif';color:#006AB6;">Szczegóły rozliczenia</span></h2><p style="margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm;"><span style="font-size:11.5pt;font-family:Helvetica, 'sans-serif';color:#494949;">Forma rozliczenia: <b>Faktura</b></span></p><p style="margin-right:0cm;margin-bottom:3.75pt;margin-left:0cm;"><span style="font-size:11.5pt;font-family:Helvetica, 'sans-serif';color:#494949;">Dane do przelewu:</span></p><div style="border:solid #E5E5E5 1pt;padding:9pt 9pt 9pt 9pt;background-color:#FFFFFF;"><span style="font-size:11.5pt;font-family:Helvetica, 'sans-serif';color:#8F8F8F;">Nazwa: <b>*****</b><br>Numer rachunku: <b>*****</b> (mBank S.A.)<br>Adres: <b>*****</b><br>Tytuł przelewu: <b>Zamowienie nr ***</b> </span></div><p style="margin-right:0cm;margin-bottom:18.75pt;margin-left:0cm;"><strong><span style="font-size:11.5pt;font-family:Helvetica, 'sans-serif';color:#494949;">WAŻNE: Jeżeli chcesz otrzymać dokument faktura pro–forma, poinformuj nas o tym fakcie odpowiadając na tą wiadomość e–mail.</span></strong></p></div>

is changed to this:

<div style="margin:0 0 5px 0;">
            <h2 style="display:block;margin:0 0 18px;text-align:left;font-size:18px;font-weight:700;color:#006ab6;margin-bottom:5px;font-family:'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif;">Szczegóły rozliczenia</h2>
            <p style="margin:0 0 16px;margin-bottom:5px;">Forma rozliczenia: <b>Faktura</b></p>
            <p style="margin:0 0 16px;margin-bottom:5px;">Dane do przelewu:</p>
            
            Nazwa: <b>*****</b><br>
Numer rachunku: <b>*****</b> (mBank S.A.)<br>
Adres: <b>*****</b><br>
            Tytuł przelewu: <b>Zamowienie nr ***</b>
            
            <p style="margin:0 0 16px;margin-bottom:25px;"><strong>WAŻNE: Jeżeli chcesz otrzymać dokument faktura pro–forma, poinformuj nas o tym fakcie odpowiadając na tą wiadomość e–mail.</strong></p>        </div>

The same behavior applies to other elements and their styles like color. The most funny is the situation, when the customer replies to the message, and it's attached in mailing history (reply to) completely untouched. Thanks in advance for help

[freescout-help]

https://github.com/freescout-help-desk/freescout/wiki/FAQ#when-viewing-a-ticket-in-freescout-the-original-formatting-and-styles-are-removed

[adam3278]

Ok, but what are the conditions for the formatting filter? I can edit the described email template in woocommerce, but I need to know what to omit.

[freescout-help]

You can analyze HTML purifier settings: https://github.com/freescout-help-desk/freescout/blob/dist/config/purifier.php