Total Connect - add integration user/pass returns "Unknown error occurred" or "invalid flow specified" #116462
Comments
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Hey there @austinmroczek, mind taking a look at this issue as it has been labeled with an integration ( Code owner commandsCode owners of
(message by CodeOwnersMention) totalconnect documentation |
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I noticed a 404 error at the bottom of the error log. Interestingly for if I try to reach https://schemas.xmlsoap.org/soap/envelope/ on my browser I do get a response, but if I try to reach https://schemas.xmlsoap.org/soap/encoding I get the 404. I don't know if this is related. |
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I am also seeing this issue. Logs from active integration: Logs from deleting the integration and trying to re-add it (which fails): |
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It seems the website is just not responding. Looks like a website configuration error. The TotalConnect integration depends on I created an issue at craigjmidwinter/total-connect-client#223 to track progress. |
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Yeah I looked to see if I could figure out what or why it was, maybe a regional dns thing, but I didn't get anywhere. Either way, thanks for your help Austin, you were the one that helped me get this started four years ago and it's worked basically flawless ever since. I appreciate it! |
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For me it only started with 2024.5.0. When I reverted to 2024.4.4 , the Total Connect integration connected normally. |
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@tbclark3 I'm still on 2024.4.4 (never upgraded to 2024.5.0) so I think the reload after upgrade when it tried to re-authenticate is your failure point, not the version. |
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I don't think so. While running 2024.5.0 I reloaded multiple times, each resulting in the same failure, so then I deleted the integration and was unable to add it back. When I reverted to 2024.4.4, I was able to re-add it on the first try and it worked correctly on the first try. |
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Based on austinmroczek's analysis of the issue, it is odd you can connect on either version. I would start to suspect some sort of caching taking place. What happens when you visit https://schemas.xmlsoap.org/soap/encoding/ from your network? |
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Using curl (so I don't think it's caching) I am getting seemingly random responses--about 50% 404 and 50% legitimate xml. The site has a rather convoluted set of DNS records: schemas.xmlsoap.org is an alias for schemaspublic.z01.azurefd.net. However, I tested each of the actual hosts, and all (?both) are returning errors at random. |
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Having the same issue, both with 2024.4.4 and 2024.5.0, getting the 404, I did notice https://status.resideo.com/ reporting degraded performance on May 1, but the Total Connect 2 mobile app works fine, so not sure if this is related. Reloading keeps failing. Please help. |
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Just reloaded and it worked. https://schemas.xmlsoap.org/soap/encoding/ is loading now, so 404 appears to be resolved. |
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I can also confirm that I was able to install the add-on successfully now. But this exposes a weakness in the design so I would still be interested in the fix to localize the code dependency. |
The problem
It started yesterday with a failed to connect error. I removed the integration to set it up again and now I’m getting an “Unknown error” (sometimes it just closes the dialog box, returns a blank dialog box and other times its an “invalid flow specified” error) when I put in my credentials (which do work on the TC 2.0 app and the website).
At first I thought it was a server error on the Total Connect side, but I suspect there might be an issue with the integration as I’m seeing a long “[aiohttp.server] Error handling request” error dump on the logs whenever I try to add the integration again.
What version of Home Assistant Core has the issue?
core-2024.4.4
What was the last working version of Home Assistant Core?
core-2024.4.3
What type of installation are you running?
Home Assistant Supervised
Integration causing the issue
Total Connect
Link to integration documentation on our website
https://www.home-assistant.io/integrations/totalconnect/
Diagnostics information
No response
Example YAML snippet
No response
Anything in the logs that might be useful for us?
2024-04-30 09:26:36.941 ERROR (MainThread) [aiohttp.server] Error handling request Traceback (most recent call last): File "/usr/local/lib/python3.12/site-packages/aiohttp/web_protocol.py", line 452, in _handle_request resp = await request_handler(request) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/aiohttp/web_app.py", line 543, in _handle resp = await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/aiohttp/web_middlewares.py", line 114, in impl return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 92, in security_filter_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 83, in forwarded_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 26, in request_context_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 88, in ban_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 236, in auth_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/headers.py", line 32, in headers_middleware response = await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/http.py", line 73, in handle result = await handler(request, **request.match_info) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/decorators.py", line 71, in with_admin return await func(self, request, *args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 222, in post return await super().post(request, flow_id) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 73, in wrapper result = await method(view, request, data, *args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 122, in post result = await self._flow_mgr.async_configure(flow_id, data) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 356, in async_configure result = await self._async_configure(flow_id, user_input) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 402, in _async_configure result = await self._async_handle_step( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 506, in _async_handle_step result: _FlowResultT = await getattr(flow, method)(user_input) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/totalconnect/config_flow.py", line 51, in async_step_user client = await self.hass.async_add_executor_job( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/total_connect_client/client.py", line 86, in __init__ self.authenticate() File "/usr/local/lib/python3.12/site-packages/total_connect_client/client.py", line 267, in authenticate response = self.request(operation_name, ( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/total_connect_client/client.py", line 216, in request self.soap_client = zeep.Client(self.API_ENDPOINT, transport=transport) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/client.py", line 76, in __init__ self.wsdl = Document(wsdl, self.transport, settings=self.settings) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/wsdl/wsdl.py", line 92, in __init__ self.load(location) File "/usr/local/lib/python3.12/site-packages/zeep/wsdl/wsdl.py", line 97, in load root_definitions = Definition(self, document, self.location) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/wsdl/wsdl.py", line 193, in __init__ self._load(doc) File "/usr/local/lib/python3.12/site-packages/zeep/wsdl/wsdl.py", line 198, in _load self.parse_types(doc) File "/usr/local/lib/python3.12/site-packages/zeep/wsdl/wsdl.py", line 330, in parse_types self.types.add_documents(schema_nodes, self.location) File "/usr/local/lib/python3.12/site-packages/zeep/xsd/schema.py", line 111, in add_documents document = self.create_new_document(node, location) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/xsd/schema.py", line 195, in create_new_document schema.load(self, node) File "/usr/local/lib/python3.12/site-packages/zeep/xsd/schema.py", line 421, in load visitor.visit_schema(node) File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 165, in visit_schema self.process(child, parent=node) File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 93, in process result = visit_func(self, node, parent) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 615, in visit_complex_type kwargs = self.visit_complex_content(children[0], node) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 659, in visit_complex_content base, element, attributes = self.visit_restriction_complex_content( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 773, in visit_restriction_complex_content base_type = self._get_type(base_name) ^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 1204, in _get_type name = self._create_qname(name) ^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 1226, in _create_qname self.visit_import(import_node, None) File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 238, in visit_import schema_node = self._retrieve_data(location, base_url=self.document._location) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/xsd/visitor.py", line 1198, in _retrieve_data return load_external( ^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/loader.py", line 89, in load_external content = transport.load(url) ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/transports.py", line 123, in load content = self._load_remote_data(url) ^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zeep/transports.py", line 136, in _load_remote_data response.raise_for_status() File "/usr/local/lib/python3.12/site-packages/requests/models.py", line 1021, in raise_for_status raise HTTPError(http_error_msg, response=self) requests.exceptions.HTTPError: 404 Client Error: Site Not Found for url: https://schemas.xmlsoap.org/soap/encoding/Additional information
No response
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