Multivalue control by Microsoft DevLabs is taking longer than expected to load

[itsmeuzair98]

Hi Team , we are getting following error intermittently “Multivalue control by Microsoft DevLabs failed to load."

Due to corporate restriction we are unable to share log , but while troubleshooting we figured out following :-

When this extension works it connects with our Azure devops fqdn , but when we receive the above error ( in network tab ) we can see extension trying to connect with azure devops app IP instead of fqdn and throws this error in console " ERR_CERT_COMMON_NAME_INVALID ".

we observed that the extension tries to send request to [ https://IP address//_apis/public/gallery/publisher/ms-devlabs/extension/vsts-extensions-multivalue-control/2.2.38/assetbyname/dist/multivalue.html ] but we receive following error :- failed to load response data no resource with given identifier found.

On exporting log we found this error - \”errorMessage":"Error: Cannot get registered instance for : ms-devlabs.vsts-extensions-multivalue-control.multivalue-form-control\n at https://URL/_public/_Bundling/Content?bundle=vss-bundle-async-vyuI25Wa2qSnUdfc8ONld2A3OMJmllyZvdbHfDHeck-2Gic=:279:1051\n at l (https://url/_public/_Bundling/Content?bundle=vss-bundle-common-vJV5sA5LIedtnC9MfvqKqsPWFBEZKb_lxdEU9Agg28TFfc=:33:8126)

Please help us in fixing this issue at the earliest

[AminTi]

I will look into the issue and update you once I have more information.