Reroute the contact form email endpoint to post to Freshdesk

[christinklez]

No description provided.

[aturner]

Assess what’s needed to update the OAC and Calisphere contact forms, to relay the form data to Freshdesk:

https://oac.cdlib.org/contact/
https://calisphere.org/contact/

This would streamline Helpline’s workflow (we can collectively triage requests in Freshdesk, now that they’re fully utilizing that system; also will hopefully benefit from Freshdesk’s spam filtering). UCOP IT also has concerns about our existing OAC-FEEDBACK-L and CALI-L listservs, which use Amazon SES to send feedback emails. There is no email authentication configured.

The static Calisphere contact page lives here: https://github.com/ucldc/public_interface/tree/master/calisphere/templates/contact_form

Proposed workflow notes: https://docs.google.com/document/d/1pV6ozUh8p4qz3L8tXr4OPE5QQGKwfY6b13TuvBtj3nU/edit?usp=sharing