Open Ticket v3.4.1

Open Ticket v3.4.1

.github/SECURITY.md

@@ -8,12 +8,12 @@ Support for Open Ticket is only available for the versions specified below!
 🟧 Partially Supported
 ❌ Not Supported
 
-| Version | Supported          |
-| ------- | ------------------ |
-| 3.4.0   | :white_check_mark: |
-| 3.3.0   | 🟧                |
-| 3.2.2   | 🟧 |
-| < 3.2.2   | :x:                |
+| Version   | Supported         |
+|-----------|-------------------|
+| 3.4.1     | ✅                |
+| 3.4.0     | ✅                |
+| 3.3.3     | 🟧                |
+| < 3.3.3   | ❌                |
 
 ## Reporting a Vulnerability
 

README.md

@@ -1,19 +1,17 @@
 <img src="https://www.dj-dj.be/wp-content/uploads/2023/02/open-ticket-cropped.png" alt="Open Ticket" width="600px">
 
-[![discord](https://img.shields.io/badge/discord-join%20our%20server-5865F2.svg?style=flat-square&logo=discord)](https://discord.com/invite/26vT9wt3n3)  [![version](https://img.shields.io/badge/version-3.4.0-brightgreen.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/releases/tag/v3.4.0)  [![discord.js](https://img.shields.io/badge/discord.js-v14-CB3837.svg?style=flat-square&logo=npm)]()  [![license](https://img.shields.io/badge/license-GPL%203.0-important.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/blob/main/LICENSE) [![stars](https://img.shields.io/github/stars/djj123dj/open-ticket?color=yellow&label=stars&logo=github&style=flat-square)](https://docs.openticket.dj-dj.be)
+[![discord](https://img.shields.io/badge/discord-join%20our%20server-5865F2.svg?style=flat-square&logo=discord)](https://discord.com/invite/26vT9wt3n3)  [![version](https://img.shields.io/badge/version-3.4.1-brightgreen.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/releases/tag/v3.4.1)  [![discord.js](https://img.shields.io/badge/discord.js-v14-CB3837.svg?style=flat-square&logo=npm)]()  [![license](https://img.shields.io/badge/license-GPL%203.0-important.svg?style=flat-square)](https://github.com/DJj123dj/open-ticket/blob/main/LICENSE) [![stars](https://img.shields.io/github/stars/djj123dj/open-ticket?color=yellow&label=stars&logo=github&style=flat-square)](https://docs.openticket.dj-dj.be)
 
 ### Open Ticket
-Open Ticket is of the most customisable discord ticket bots of all time!
-You have more than +100 options to customise in the config! This includes html transcripts, unlimited tickets, custom embeds & more!
-We also have a great support service, we can solve every question you have about open ticket! We even provide free 24/7 hosting if you want!
+Open Ticket is the most customisable discord ticket bot that you will ever find! There are more than 150 options to customise in the config! This includes html transcripts, unlimited amount of tickets, custom embeds & more! Did you know that even the html transcripts are highly customisable? Don't wait and check it out! If you're having trouble setting the bot up, feel free to join our support server and we will help you further!
 
 Take a look at all the features and discover the possibilities!
 ### [Documentation](https://docs.openticket.dj-dj.be/quick-start)
 
 ## Features
 - **🎉 NEW! html transcripts V2!**
 - 🔒 close, ❌ delete & ✅ re-open tickets
-- 🇬🇧 translation in 18 different languages
+- 🇬🇧 translation in 19 different languages
 - 📄 very advanced customisation
 - 🆗 buttons or 🔽 dropdowns!
 - 🆒 plugins
@@ -39,33 +37,34 @@ You can already see some images at our [documentation!](https://docs.openticket.
 
 ## credits
 DJdj Development Team
-|Main Developer|Developer|Support Team|Designer|
-|--------------|---------|-----------|---------|
-|DJj123dj      |Sanke    |DJ-Lite    |vuur_draak|
+|Main Developer|Developer   |Support Team|Designer|
+|--------------|------------|-----------|---------|
+|djj123dj      |sankedev    |DJ-Lite    |vuur_draak|
 
 Translators
 |Language      |Translator               |
 |--------------|-------------------------|
-|Dutch         |DJj123dj#1706            |
-|Romanian      |Sanke#6086               |
-|French        |Sanke#6086               |
-|Spanish       |Redactado#1673 & josuens14#5267|
-|German        |david.#8276              |
-|Italian       |Maurizio#0268            |
+|Dutch         |djj123dj                 |
+|Romanian      |sankedev                 |
+|French        |sankedev                 |
+|Spanish       |redactado & josuens      |
+|German        |david.3                  |
+|Italian       |maurizio26               |
 |Czech         |t0miiis#3022             |
-|Arabic        |ChilledBroke#9986 & M4#5882|
-|Danish        |the_gamer#5095           |
-|Portuguese    |QuirAddon#9778           |
-|Russian       |Apexo#0723               |
-|Turkish       |Hydrâelčhâvø#1575        |
-|Polish        |MKevas#8311              |
-|Slovenian     |n1kkec#5341              |
-|Thai          |Mods HD#0661             |
-|Norwegian     |NoOneNook#0266           |
-|Greek         |ꙅoᴎɒᎸɘƚꙅ#3744             |
+|Arabic        |Sarcastic#9318           |
+|Danish        |.the_gamer               |
+|Portuguese    |quiradon                 |
+|Russian       |apexo                    |
+|Turkish       |Hydra#0009               |
+|Polish        |mkevas                   |
+|Slovenian     |n1kkec                   |
+|Thai          |modshd                   |
+|Norwegian     |noonenook                |
+|Greek         |stefanos#5739            |
+|Ukrainian     |anderskiy                |
 
 ## links
-current version: _v3.4.0_
+current version: _v3.4.1_
 </br>changelog: [click here](https://docs.openticket.dj-dj.be/other/changelog)
 </br>documentation: [click here](https://docs.openticket.dj-dj.be/quick-start)
 

commands/add.js

@@ -31,8 +31,8 @@ module.exports = () => {
         msg.channel.send({embeds:[bot.embeds.commands.addEmbed(user,msg.author)]})
 
         var loguser = msg.mentions.users.first()
-        log("command","someone used the 'add' command",[{key:"user",value:msg.author.tag}])
-        log("system","user added to ticket",[{key:"user",value:msg.author.tag},{key:"ticket",value:msg.channel.name},{key:"added_user",value:loguser.tag}])
+        log("command","someone used the 'add' command",[{key:"user",value:msg.author.username}])
+        log("system","user added to ticket",[{key:"user",value:msg.author.username},{key:"ticket",value:msg.channel.name},{key:"added_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketAdd(msg.author,loguser,msg.channel,msg.guild,new Date(),{status:"open",name:msg.channel.name,ticketOptions:ticketData})
@@ -61,8 +61,8 @@ module.exports = () => {
         interaction.editReply({embeds:[bot.embeds.commands.addEmbed(user,interaction.user)]})
 
         var loguser = user
-        log("command","someone used the 'add' command",[{key:"user",value:interaction.user.tag}])
-        log("system","user added to ticket",[{key:"user",value:interaction.user.tag},{key:"ticket",value:interaction.channel.name},{key:"added_user",value:loguser.tag}])
+        log("command","someone used the 'add' command",[{key:"user",value:interaction.user.username}])
+        log("system","user added to ticket",[{key:"user",value:interaction.user.username},{key:"ticket",value:interaction.channel.name},{key:"added_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketAdd(interaction.user,loguser,interaction.channel,interaction.guild,new Date(),{status:"open",name:interaction.channel.name,ticketOptions:ticketData})

commands/change.js

@@ -48,8 +48,8 @@ module.exports = () => {
         msg.channel.setName(newTicket.channelprefix+name)
         msg.channel.send({embeds:[bot.embeds.commands.changeEmbed(msg.author,newtype)]})
 
-        log("command","someone used the 'change' command",[{key:"user",value:msg.author.tag}])
-        log("system","ticket type changed",[{key:"user",value:msg.author.tag},{key:"ticket",value:name},{key:"newtype",value:newtype}])
+        log("command","someone used the 'change' command",[{key:"user",value:msg.author.username}])
+        log("system","ticket type changed",[{key:"user",value:msg.author.username},{key:"ticket",value:name},{key:"newtype",value:newtype}])
         APIEvents.onCommand("change",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
     })
 
@@ -111,8 +111,8 @@ module.exports = () => {
 
         interaction.editReply({embeds:[bot.embeds.commands.changeEmbed(interaction.user,newtype)]})
 
-        log("command","someone used the 'change' command",[{key:"user",value:interaction.user.tag}])
-        log("system","ticket type changed",[{key:"user",value:interaction.user.tag},{key:"ticket",value:name},{key:"newtype",value:newtype}])
+        log("command","someone used the 'change' command",[{key:"user",value:interaction.user.username}])
+        log("system","ticket type changed",[{key:"user",value:interaction.user.username},{key:"ticket",value:name},{key:"newtype",value:newtype}])
         APIEvents.onCommand("change",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/claim.js

@@ -35,7 +35,7 @@ module.exports = () => {
         storage.set("claimData",msg.channel.id,claimingUser.id)
 
         const newEmbed = new embed(firstmsg.embeds[0].data)
-            .setFooter({text:"claimed by: "+msg.author.tag,iconURL:msg.author.displayAvatarURL()})
+            .setFooter({text:"claimed by: "+msg.author.username,iconURL:msg.author.displayAvatarURL()})
 
         if (firstmsg.components[0].components[1] && firstmsg.components[0].components[1].disabled){
             firstmsg.edit({components:[bot.buttons.firstmsg.firstmsgRowDisabledNoClaim],embeds:[newEmbed]})
@@ -45,8 +45,8 @@ module.exports = () => {
 
         msg.channel.send({embeds:[bot.embeds.commands.claimEmbed(claimingUser,msg.author)]})
 
-        log("command","someone used the 'claim' command",[{key:"user",value:msg.author.tag}])
-        log("system","user claimed to ticket",[{key:"user",value:msg.author.tag},{key:"ticket",value:msg.channel.name},{key:"claimed_user",value:claimingUser.tag}])
+        log("command","someone used the 'claim' command",[{key:"user",value:msg.author.username}])
+        log("system","user claimed to ticket",[{key:"user",value:msg.author.username},{key:"ticket",value:msg.channel.name},{key:"claimed_user",value:claimingUser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketClaim(msg.author,loguser,msg.channel,msg.guild,new Date(),{status:"open",name:msg.channel.name,ticketOptions:ticketData})
@@ -79,7 +79,7 @@ module.exports = () => {
             if (firstmsg == undefined || firstmsg.author.id != client.user.id) return msg.channel.send({embeds:[bot.errorLog.notInATicket]})
 
             const newEmbed = new embed(firstmsg.embeds[0].data)
-                .setFooter({text:"claimed by: "+user.tag,iconURL:user.displayAvatarURL()})
+                .setFooter({text:"claimed by: "+user.username,iconURL:user.displayAvatarURL()})
 
             if (firstmsg.components[0].components[1] && firstmsg.components[0].components[1].disabled){
                 firstmsg.edit({components:[bot.buttons.firstmsg.firstmsgRowDisabledNoClaim],embeds:[newEmbed]})
@@ -90,8 +90,8 @@ module.exports = () => {
 
         interaction.editReply({embeds:[bot.embeds.commands.claimEmbed(user,interaction.user)]})
 
-        log("command","someone used the 'claim' command",[{key:"user",value:interaction.user.tag}])
-        log("system","user claimed to ticket",[{key:"user",value:interaction.user.tag},{key:"ticket",value:interaction.channel.name},{key:"claimed_user",value:user.tag}])
+        log("command","someone used the 'claim' command",[{key:"user",value:interaction.user.username}])
+        log("system","user claimed to ticket",[{key:"user",value:interaction.user.username},{key:"ticket",value:interaction.channel.name},{key:"claimed_user",value:user.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketClaim(interaction.user,user,interaction.channel,interaction.guild,new Date(),{status:"open",name:interaction.channel.name,ticketOptions:ticketData})

commands/close.js

@@ -44,7 +44,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(msg.member,msg.channel,prefix,"close",reason,true)
 
-        log("command","someone used the 'close' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'close' command",[{key:"user",value:msg.author.username}])
         APIEvents.onCommand("close",true,msg.author,msg.channel,msg.guild,new Date())
 
     })
@@ -79,7 +79,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(interaction.member,interaction.channel,prefix,"close",false,true)
 
-        log("command","someone used the 'close' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'close' command",[{key:"user",value:interaction.user.username}])
         APIEvents.onCommand("close",true,interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/delete.js

@@ -38,7 +38,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(msg.member,msg.channel,prefix,"delete",false,true)
 
-        log("command","someone used the 'delete' command",[{key:"user",value:msg.author.tag}])
+        log("command","someone used the 'delete' command",[{key:"user",value:msg.author.username}])
         APIEvents.onCommand("delete",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
 
     })
@@ -72,7 +72,7 @@ module.exports = () => {
 
         require("../core/ticketActions/ticketCloser").closeManager(interaction.member,interaction.channel,prefix,"delete",false,true)
 
-        log("command","someone used the 'delete' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'delete' command",[{key:"user",value:interaction.user.username}])
         APIEvents.onCommand("delete",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/help.js

@@ -32,15 +32,15 @@ module.exports = () => {
 
         if (msg.content == config.prefix || msg.content == config.prefix+" " || msg.content == otherprefix){
             msg.channel.send({embeds:[helpEmbed]})
-            log("command","someone used the 'help' command",[{key:"user",value:msg.author.tag}])
+            log("command","someone used the 'help' command",[{key:"user",value:msg.author.username}])
             APIEvents.onCommand("help",true,msg.author,msg.channel,msg.guild,new Date())
             return
         }
 
         if (args[1]){
             if (!args[1].startsWith("close") && !args[1].startsWith("delete") && !args[1].startsWith("remove") && !args[1].startsWith("add") && !args[1].startsWith("msg") && !args[1].startsWith("remove") && !args[1].startsWith("rename") && !args[1].startsWith("reopen")){
                 msg.channel.send({embeds:[helpEmbed]})
-                log("command","someone used the 'help' command",[{key:"user",value:msg.author.tag}])
+                log("command","someone used the 'help' command",[{key:"user",value:msg.author.username}])
                 APIEvents.onCommand("help",true,msg.author,msg.channel,msg.guild,new Date())
             }
         }
@@ -51,7 +51,7 @@ module.exports = () => {
         if (interaction.commandName != "help") return
 
         interaction.reply({embeds:[helpEmbed]})
-        log("command","someone used the 'help' command",[{key:"user",value:interaction.user.tag}])
+        log("command","someone used the 'help' command",[{key:"user",value:interaction.user.username}])
         APIEvents.onCommand("help",true,interaction.user,interaction.channel,interaction.guild,new Date())
     })
 }

commands/remove.js

@@ -32,8 +32,8 @@ module.exports = () => {
 
         var loguser = msg.mentions.users.first()
 
-        log("command","someone used the 'remove' command",[{key:"user",value:msg.author.tag}])
-        log("system","user removed from ticket",[{key:"user",value:msg.author.tag},{key:"ticket",value:msg.channel.name},{key:"removed_user",value:loguser.tag}])
+        log("command","someone used the 'remove' command",[{key:"user",value:msg.author.username}])
+        log("system","user removed from ticket",[{key:"user",value:msg.author.username},{key:"ticket",value:msg.channel.name},{key:"removed_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketRemove(msg.author,loguser,msg.channel,msg.guild,new Date(),{status:"open",name:msg.channel.name,ticketOptions:ticketData})
@@ -62,8 +62,8 @@ module.exports = () => {
 
         var loguser = user
 
-        log("command","someone used the 'remove' command",[{key:"user",value:interaction.user.tag}])
-        log("system","user removed from ticket",[{key:"user",value:interaction.user.tag},{key:"ticket",value:interaction.channel.name},{key:"removed_user",value:loguser.tag}])
+        log("command","someone used the 'remove' command",[{key:"user",value:interaction.user.username}])
+        log("system","user removed from ticket",[{key:"user",value:interaction.user.username},{key:"ticket",value:interaction.channel.name},{key:"removed_user",value:loguser.username}])
 
         const ticketData = require("../core/utils/configParser").getTicketById(ticketId,true)
         APIEvents.onTicketRemove(interaction.user,loguser,interaction.channel,interaction.guild,new Date(),{status:"open",name:interaction.channel.name,ticketOptions:ticketData})

commands/rename.js

@@ -39,12 +39,11 @@ module.exports = () => {
         })
 
         if (!prefix) prefix = "noprefix-"
-
         msg.channel.setName(prefix+newname)
         msg.channel.send({embeds:[bot.embeds.commands.renameEmbed(msg.author,prefix+newname)]})
 
-        log("command","someone used the 'rename' command",[{key:"user",value:msg.author.tag}])
-        log("system","ticket renamed",[{key:"user",value:msg.author.tag},{key:"ticket",value:name},{key:"newname",value:newname}])
+        log("command","someone used the 'rename' command",[{key:"user",value:msg.author.username}])
+        log("system","ticket renamed",[{key:"user",value:msg.author.username},{key:"ticket",value:name},{key:"newname",value:newname}])
         APIEvents.onCommand("rename",permsChecker.command(msg.author.id,msg.guild.id),msg.author,msg.channel,msg.guild,new Date())
     })
 
@@ -79,8 +78,8 @@ module.exports = () => {
         interaction.channel.setName(prefix+newname)
         interaction.editReply({embeds:[bot.embeds.commands.renameEmbed(interaction.user,prefix+newname)]})
 
-        log("command","someone used the 'rename' command",[{key:"user",value:interaction.user.tag}])
-        log("system","ticket renamed",[{key:"user",value:interaction.user.tag},{key:"ticket",value:name},{key:"newname",value:newname}])
+        log("command","someone used the 'rename' command",[{key:"user",value:interaction.user.username}])
+        log("system","ticket renamed",[{key:"user",value:interaction.user.username},{key:"ticket",value:name},{key:"newname",value:newname}])
 
         APIEvents.onCommand("rename",permsChecker.command(interaction.user.id,interaction.guild.id),interaction.user,interaction.channel,interaction.guild,new Date())
     })