This project is aimed at developing a WhatsApp-based answer agent for ecommerce businesses. The goal is to provide a seamless and efficient way for customers to interact with the ecommerce platform using WhatsApp messaging. The answer agent will handle various customer queries, such as product inquiries,and general support.
- WhatsApp Integration: Seamless integration with WhatsApp for easy customer communication.
- Automated Responses: Automated responses to common customer queries, reducing the need for manual intervention.
- Support Requests: Customers can submit support requests and receive timely assistance from customer service representatives.
- Python: Backend development using Python for handling WhatsApp messages, integrating with the ecommerce platform, and processing customer queries.
- Flask: Web framework for building the backend server and handling incoming requests from WhatsApp.
- whatsapp: Integration with whatsapp
- Configure the WhatsApp phone number and webhook.
- Customers can send messages to the WhatsApp number associated with the answer agent.
- Customer service representatives can intervene manually when necessary to provide personalized assistance.