feat: Insert articles into replies (#470)

- Adds page with instructions to set up the article insert feature Co-authored-by: Sojan <[email protected]>
chatwoot · Jan 30, 2024 · b3c65f1 · b3c65f1
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diff --git a/config/sidebar/product.js b/config/sidebar/product.js
@@ -140,7 +140,7 @@ module.exports = [
         label: "Help Center",
         items: [
           "product/others/help-center",
-          ,
+          "user-guide/features/insert-articles",
           "product/others/help-center/configure-ssl-for-help-center",
         ],
       },

diff --git a/docs/user-guide/features/images/insert-articles/article-in-editor.png b/docs/user-guide/features/images/insert-articles/article-in-editor.png
diff --git a/docs/user-guide/features/images/insert-articles/article-preview.png b/docs/user-guide/features/images/insert-articles/article-preview.png
diff --git a/docs/user-guide/features/images/insert-articles/insert-article-button.png b/docs/user-guide/features/images/insert-articles/insert-article-button.png
diff --git a/docs/user-guide/features/images/insert-articles/insert-article-result.png b/docs/user-guide/features/images/insert-articles/insert-article-result.png
diff --git a/docs/user-guide/features/images/insert-articles/insert-article-search.png b/docs/user-guide/features/images/insert-articles/insert-article-search.png
diff --git a/docs/user-guide/features/images/insert-articles/portal-select.png b/docs/user-guide/features/images/insert-articles/portal-select.png
diff --git a/docs/user-guide/features/insert-articles.md b/docs/user-guide/features/insert-articles.md
@@ -0,0 +1,30 @@
+---
+title: "How to insert articles into replies"
+sidebar_label: "Insert Articles"
+---
+
+First, navigate to the portal settings and scroll down to the bottom of the settings tab. You'll find a selection input for the help center that includes all portals in your account. Select the portal you wish to integrate with the inbox. Once this is done, proceed to the conversations page.
+
+Note: At a time only one portal can be connected to the inbox. Articles from the same portal will be shown in the widget under popular articles.
+
+![Portal selector option in inbox settings](./images/insert-articles/portal-select.png)
+
+In the reply editor, you'll find the "Insert Article" button at the bottom panel (next to the AI assist/signature button).
+
+![Button to open the reply insert modal](./images/insert-articles/insert-article-button.png)
+
+Clicking this button will open a modal allowing you to search for articles. By default, the modal will display popular articles.
+
+![Modal to search and show the popular articles ](./images/insert-articles/insert-article-search.png)
+
+As you search for articles, the results will appear.
+
+![Search results](./images/insert-articles/insert-article-result.png)
+
+Clicking on a title in the search results will open an article preview within the modal. You can insert the article's link directly into the reply box by clicking the "Insert" button. The icon next to the insert button allows you to copy the article's link.
+
+![Preview of an article from the results](./images/insert-articles/article-preview.png)
+
+Finally, click the "Insert Link" button to add articles to your response.
+
+![Editor with the inserted article link](./images/insert-articles/article-in-editor.png)