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Update index.mdx
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Ekwuno authored Dec 5, 2024
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Expand Up @@ -153,6 +153,13 @@ You are billed on a monthly basis for all services used during the previous mont

Using Surreal Cloud (Beta) means that the User agrees to the terms and conditions of our Master Services Agreement (MSA) available on our [legal page](https://surrealdb.com/legal). Here we endeavour to be open and transparent with our legal, compliance, and privacy processes and our shared responsibilities and commitments to supporting your use of the Services.

### Are located in a US-Embargoed country or in Russia?

SurrealDB Inc., complies with U.S. regulations related to embargoed countries and regions. As such, SurrealDB currently prohibits use of its products and services in Cuba, Iran, North Korea, Syria, and the regions of Crimea, Luhansk People's Republic (LNR), and Donetsk People's Republic (DNR). SurrealDB uses geoblocker software to prevent logins from these restricted countries however, regional blocks may mean that an entire country is restricted from using our services. **This is beyond our direct control.**

Additionally, Surreal DB Ltd is subject to Article 5n(2b) of Council Regulation 833/2014 in which it is prohibited to sell, supply, transfer, export, or provide, directly or indirectly, software for the management of enterprises and software for design and manufacture, to the Government of Russia or to legal persons, entities or bodies established in Russia.
SurrealDB takes its compliance obligations very seriously and will update them as needed from time to time.

## Troubleshooting and Support

### What should I do if I cannot connect to Surreal Cloud (Beta)?
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