Open Ticket v4.0.0 Beta 2

Added:

• a few new features
• many translations

Fixed:

• more than 20 bugs

Changed:

• database methods (async/await)

Removed:

• nothing

Open Ticket v4.0.0 Beta

added:

• full Open Ticket rewrite
• advanced plugins
• modals & questions before ticket creation
• more ticket actions with reason
• ticket pinning & unpinning
• user blacklisting
• advanced statistics
• better help menu
• more customisation
• autoclose revamp
• autodelete
• more translations
• open discord plugin framework
• and 30.000 rows of code more!

fixed:

• everything

removed:

• open ticket v3 😉

Open Ticket v3.5.8

fixed:

• updated hungarian translation (by kornel0706)
• updated turkish translation (by 0x15d3)
• updated portuguese translation (by quiradon)
• updated czech translation (by spyeye_)
• fixed "unknown interaction" on ticket creation (in certain situations)

Open Ticket v3.5.7

added:

• Estonian translation by iamnotmega
• Japanese translation by iamnotmega
• Korean translation by iamnotmega
• Simplified Chinese translation by iamnotmega
• Traditional Chinese translation by iamnotmega
• Finnish translation by iamnotmega
• Swedish translation by iamnotmega
• Vietnamese translation by iamnotmega
• Official Open Ticket Tutorial
• Revamped README.md

fixed:

• deprecated emoji.url in HTML Transcript compiler

Open Ticket v3.5.6

added:

• a new html transcript endpoint
• updated README.md, etc
• html transcript ratelimit renewal (increased to 20/min)

fixed:

• ticket message being edited instead of the ephemeral message
• fixed/increased length limit for config checker id's while inside an array

removed:

• the old transcript API endpoint is now deprecated & will be removed over 2 months
• the old logo.png file that has been sitting unused in the source code for over half a year

Open Ticket v3.5.5

added:

• the claim button now has a 📌 emoji
• added Bulgarian translation (by stragar)
• added Latvian translation (by ronalds1398)
• updated Thai translation (by modshd)
• Open Ticket now has sponsors!

fixed:

• all users added to a ticket now receive the View Message History permission
• ephemeral message on creation wouldn't work when using dropdowns
• fixed maxAmountOfTickets allowing 1 ticket above the limit
• fixed crash when maxAmountOfTickets was set to zero

removed:

• nothing

🩷 Sponsors

A big thanks to all Open Ticket sponsors!

• SpyeEye
• DOSEV5
• Mods HD

Open Ticket v3.5.4

added:

• new Kurdish translation (by raze.hama)
• new Persian translation (by sasanwm)
• most embeds now use mentions instead of usernames
• closeMode now also affects reopening
• all links to the documentation have been updated (for new docs)
• HTML Transcripts now show display names instead of usernames

fixed:

• readme typos
• increased config checker id length from 20 to 40
• example config role option has been renamed
• api log system typo
• README.md copyright date outdated
• text transcripts wouldn't generate on HTML Transcript ratelimit
• the bot doesn't throw an error anymore when closing without permission

removed:

• npm cleardata script (outdated)

Open Ticket v3.5.3!

added:

• updated Arabic translation (by deqressing)
• updated Czech translation (by spyeye_)

fixed:

• description being too long when dropdowns were enabled

removed:

• livestatus (automatic error report system) => discontinued

Open Ticket v3.5.2!

added:

• custom emoji support
• text transcripts now also get sent in DM
• new french translation by (tostam)

fixed:

• maxEventListeners warning on discord.js client
• token not loading correctly from .env file
• interaction hasn't been replied or deferred error on commands

Open Ticket v3.5.1!

added:

• the missing translations from v3.5.0

fixed:

• color.toLowerCase() error when not specified